Refund policy

RETURNS / EXCHANGES / CREDIT
It is our goal to provide 100% satisfaction and peace of mind to our customers.
There is a 30-day return period from the date the item is received. Return shipping may be covered by Family Customs on a case by case basis, unless otherwise noted.
To be eligible for a return, the item must be in its original packaging, unused, unmodified, unpainted, the return item should be in the same condition as it was received.
We will offer exchange or credit of the item price only. Modified/Used returns, or Returns outside of the 30-day policy will not be refunded or returned to the customer unless otherwise noted.
Return packaging will NOT be provided. Please contact our support team info@familycustoms.net prior to returning an item.
If you received a damaged or broken item, please contact us immediately with photos of the package and item.


WARRANTY
30 Days Limited Warranty.
Warranty is for exchange only.
All products come with a 30 days limited warranty against manufacturers defects.
No exchange will be issued on products that have been damaged in any way.
 

REFUNDS
We do not accept refunds on our products. All sales are final. Why? Because nearly everything we make takes time to create and custom made to order. If you order a product you have asked us to take the time to CNC cut, assemble, powder coat, and ship a product made specifically for your car.